What customers care is what we concern! Here are various questions you may have about China travel, Quality Guarantee, Travel Insurances, China Visa, payment guide, Tour Information / tips, Individual Tour services, and so on. If the complied information below does not meet your needs, just feel free to contact us directly, and we will reply you in no more than a working day. Or you can go to our Travel Forum for an answer!!

Q: How to Pay?

Answer:

VisitChinaGuide provides 4 methods for our guests to deposit tour amount.
A: PayPal (accept the Credit Cards)
B: Traveler's Cheque
C: Western Union
D: Bank Remittance
For more information, please go to check terms and conditions on our web site.

Q: How do I use my credit cards to make a PayPal payment / send money?

Answer:
1. Log in to your PayPal account and click Send Moneyat the top of the page.
2. Enter your payment information and click Continue.
3. Click Change In the Payment Method section and select your card.
4. Review your payment and click Send Money.
PS: Just keep in mind that if you have a balance in your PayPal account, we'll use that before your credit card.
If you don't have a PayPal account, you can enter your credit card information during checkout to complete the payment.

Q: What are the fees for personal payments via PayPal?

The amount of the fee for any personal transaction will be shown when sending the payment. This fee can be paid by either the sender or the recipient.
For Domestic Personal Transactions, it’s free if the payment is funded by PayPal account balance. Otherwise, the fee is 3.4%+0.3USD.

Q: How can I apply for a China Visa or special Tibet Travel Permit?

Answer:
China visa is a certification issued through Chinese embassies and consulates overseas to foreigner who wants to enter into, exit from or transit through the Chinese territory. For a Tibet tour in southwest China, Foreign travelers need to have a China Visa First, and then a special Tibet Travel-permit is required, too. For more information, welcome to visit China Visa on our web site.

Q: How to complaint?

Answer:
Complain to the National Tourism Administration in oral or written form within 90 days the loses happened.
For more information. please go to check Quality Guarantee for your answer on our web site.

Q: How to buy Travel Insurance?

Answer:
Travel Insurance has many types, such as Trip Cancellation and Interruption insurance, Annual insurance, Single insurance, Medical coverage and Baggage insurance. You should choose the right option first for your needs and satisfaction. You can get a good guide from some world famous Insurance institution, such as World Nomads.
For more information, please go to check Travel Insurance center on our web site.

Q: I am a vegetarian; can I get my preferred food in China?

Answer:
China is a gastronomically well-endowed country and vegetarian food has commanded great importance of Chinese food culture. Chinese vegetarian food is generally divided into three types - the Monastery Vegetarian Food, the Court Vegetarian Food and the Folk Vegetarian Food. It is easy to find vegetarian restaurants in the bigger cities like Beijing, Shanghai, Xian, Guilin, etc. Please advise us that you are a vegetarian before you start your tour.

Q: What is the content of western breakfast and Chinese breakfast?

Answer:
A western breakfast will usually consist of buffet that contains - breakfast cereal, fruit, eggs, sausages, bacon and bread and toasting facilities.
A Chinese breakfast will usually include a number of hot dishes such as noodles,vegetables and rice congee (porridge) and will probably also include fruit. A selection of steamed buns containing meat or red beans will probably also be available.
Water and green tea are always available. Black tea bags and coffee are usually available.

Q: Do I need to bring my medical record?

Answer:
Yes, all travelers are recommended to take their medical records along. In the event of an emergency your medical records will be of great assistance. The medical record should include your blood type, immunization record, allergies, and any medications you are currently taking (both prescription and non-prescription), You should also include your doctor's name, address, phone number, emergency contact name and phone number, and your insurance company's name, address and phone number.

Q: What vaccinations do we need to travel to China and do you have any
     other medical suggestions?

Answer:
While traveling with Top China Tours, we take every precaution to provide a safe and healthy environment for you. We choose restaurants and hotels that are clean, safe, and we always keep your needs and interests in mind. However, here are some precautions for you to take into consideration for your trip to China. In addition, all travelers are recommended to take their medical records when they travel.
- Vaccines/Immunizations (4-6 weeks before your trip):
- Vaccination is particularly recommended for those who will be traveling in smaller cities, villages, and rural areas off the usual tourist itineraries. Travelers should be cautioned that typhoid vaccination is not 100% effective and is not a substitute for careful selection of food and drink.
- Hepatitis A or immune globulin (IG)
- Hepatitis B if you might be exposed to blood, have sexual contact with the local population, be exposed through medical treatment, or stay longer than 6 months. (Hepatitis B is recommended for infants and for children 11-12 years of age who did not receive it as infants.)
- Rabies, if you might be exposed to wild or domestic animals.
- Typhoid, for visiting developing countries.

Q: May I take Chinese currency to China for my convenience? Is it illegal to
     import or export Chinese currency?

Answer:
Generally, you need not take Chinese currency to China since you can easily exchange your US$ into Chinese RMB in hotels and banks. However if you would like to have local currency upon your arrival in China, it is okay that you may take a volume of Chinese currency less than 20,000 RMB without declaration at the customs. You are required to declare your import of Chinese currency exceeding 20,000 RMB.

Q: What credit cards are accepted in China?

Answer:
Most of the internationally accepted credit cards are usable in China. They include: Visa, MasterCard, American Express, Diner's club, JCB, Million Card and Federal Card.
Credit cards are accepted only in large shopping malls and stores. Credit card symbols are displayed in the visible place in shops and hotels, indicating credit cards are accepted.

Q: Is it easy to find an ATM in China?

Answer:
You won't have any problems finding an ATM in the bigger cities in China, although you probably won't be able to find one in remote areas or the smaller towns. However, this situation is changing, and ATMs are gradually spreading out across the country.

Q: How can I log onto the internet if I do not have a computer?

Answer:
There are cyber-cafes（Internet Bar，Wangba）everywhere in China, especially in tourist areas. Most are patronised by young people playing online games but you still can check your Hotmail, Yahoo or Gmail. Access may be a bit slow for international websites. You will need to show your passport as China has tight regulations at Internet Cyber Cafes.

Q: Is Internet access available in hotels?

Answer:
The 3-star hotel or above provides a data port for laptop modems and high-speed Internet access. You'll be able to connect to the Internet right from your hotel room with reasonable fees. In some hotels, expecially the bigger ones, it is free to use the internet service.

Q: Should we bring a netbook and look for wifi spots?

Answer:
Wi-Fi is not nearly as ubiquitous in China as it is in the States or Europe. In the big cities like Beijing, Shanghai,Shenzhen and so on, you'll have no trouble to find a spot with wifi. In these cities, you're pretty much 10-15 minutes from a Starbucks wherever you are and they all offer free wireless (though sometimes will need to ask for the password). Outside these cities, you'll have a harder time finiding wifi.

Q: Which traveler's cheques are handled by the Bank of China?

Answer:
Issued by Currencies
Thomas Cook USD HKD DEM FRF CAD
AUD JPY CHF GBP
International Payment Co. USD GBP CAD
American Express Co. USD DEM FRF
Citibank USD
Nanyang Commercial Bank USD HKD
Swiss Bank CHF
Bank of Tokyo JPY
Mitsui Bank JPY
Sumitomo Bank JPY
Fuji Bank JPY
If you have any problems, please contact the Bank of China, Beijing Branch (Tel: 63035128).

Q: Can I bring my pets into China?

Answer:
It is not a good idea to travel China with your pets.
As a rule, pets brought into China from overseas have to undergo a 15 to 30 day quarantine period at a special facility set up by the city, but some cities, including Shanghai, will allow the pet to remain quarantined inside the owner's apartment after which (usually 30 to 45 days later) the quarantine station's staff veterinarian will pay a call to the residence to examine the pet. If the pet passes the examination, the owner is then given a certificate of health which allows the pet to be legally registered. The maximum fee for all of this is typically 1,000 yuan. When returning home, the pet will have to be brought back to the local quarantine health station within 15 days of departure for another examination and a health certificate will be issued which allows the pet to clear China customs and board the plane.